Frequently Asked Questions about the Amscot MoneyCard
About the Amscot MoneyCard
What is the Amscot MoneyCard and where can it be used?
Is the Amscot MoneyCard a credit card?
What do I need to provide to get an Amscot MoneyCard?
What is the minimum age to get an Amscot MoneyCard?
Where can I get an Amscot MoneyCard?
Temporary Card
What is the temporary card and where can I use it?
Can I enroll in direct deposit before I receive my personalized card?
Personalized Card
How long does it take to receive my personalized card in the mail?
Loading the Amscot MoneyCard
Card How do I reload my Amscot MoneyCard?
When will the money become available on my card when I reload at an Amscot Branch?
Direct Deposit
How do I enroll in direct deposit?
Can I have my tax refund direct deposited to my Amscot MoneyCard?
Lost or Stolen Cards
What happens if my Amscot MoneyCard is lost or stolen?
Card Fees
Are there any fees or costs associated with using the Amscot MoneyCard?
About the Amscot MoneyCard Back to Top
What is the Amscot MoneyCard and where can it be used?
The Amscot MoneyCard is a prepaid debit card that can be used to shop
online, pay bills and make everyday purchases. It is accepted worldwide,
anywhere Debit Mastercard is accepted. The card can be reloaded by
direct deposit or with cash at any Amscot Branch. With the Amscot
MoneyCard there is no minimum balance or risk of overdraft fees.
Is the Amscot MoneyCard a credit card?
No, the Amscot MoneyCard is a prepaid debit card. It stores value of
the dollar amount you choose to load and maintain on the card.
What do I need to provide to get an Amscot MoneyCard?
You will need to bring a valid government issued photo ID and provide
your name, street address, date of birth and other information that will
allow us to identify you.
What is the minimum age to get an Amscot MoneyCard?
You must be at least 13 years old.
Where can I get an Amscot MoneyCard?
The Amscot MoneyCard is available exclusively at any Amscot Branch.
Temporary Card Back to Top
What is the temporary card and where can I use it?
When you purchase an Amscot MoneyCard you will receive a temporary
card in your choice of one of our 6 card designs. The temporary card can
be used at most merchants that accept Debit Mastercard until you
receive your personalized card in the mail.
Can I enroll in direct deposit before I receive my personalized card?
Yes, when you receive your temporary card you will also receive a direct
deposit form. You can setup direct deposit immediately. Once you
activate your personalized card, all of the funds will automatically
transfer over from your temporary card and any direct deposits received
after the activation will post to your personalized card.
Personalized Card Back to Top
How long does it take to receive my personalized card in the mail?
Generally you will receive your personalized card within 7-10 business days.
Loading the Amscot MoneyCard Back to Top
How do I reload my Amscot MoneyCard?
You can reload your Amscot MoneyCard with direct deposit or at any Amscot Branch.
When will the money become available on my card when I reload at an Amscot Branch?
As soon as you load funds on your card at an Amscot Branch the funds are available. There’s no additional wait!
Direct Deposit Back to Top
How do I enroll in direct deposit?
Having your paycheck or government benefits direct deposited to your
card is easy! Simply provide your payroll or benefits office with your
routing and account number. You can get these numbers by logging in to
your card account, visiting any Amscot Branch, or by calling
1-866-532-9623 to speak with our live customer support.
Can I have my tax refund direct deposited to my Amscot MoneyCard?
Yes, simply enter your card’s routing and account number in the space provided on your tax form.
Lost or Stolen Cards Back to Top
What happens if my Amscot MoneyCard is lost or stolen?
Immediately report a lost, stolen or damaged card by calling
1-866-532-9623. If your card is lost or stolen you may obtain a
replacement card for $2.95 and a replacement card will be issued by
mail. Any available balance will be transferred to the new card. The
Amscot MoneyCard provides 24 hour automated support for your assistance.
Card Fees Back to Top
Are there any fees or costs associated with using the Amscot MoneyCard?
Yes. Please review the below fee schedule which applies to the Amscot MoneyCard.
| All fees | Amount | Details |
|---|---|---|
| Get Started | ||
| Card Purchase Fee | $2.95 | Charged at time of purchase. Fee is not assessed to the card. |
| Monthly Usage | ||
| Monthly Fee | $5.95 | |
| Add Money | ||
| Direct Deposit | $0 | |
| Cash Reload Fee | $3.95 | Fees of up to $3.95 may apply when reloading your card at Western Union reload agents. Locations may be found at www.westernunion.com. This fee is charged by a third party and is subject to change without notice. This fee is reduced to $2.00 if your card is reloaded at Amscot. |
| Card-2-Card Transfer Fee | $2.00 | Fee charged to sender of transfer |
| Spend Money | ||
| Per Purchase | $0 | |
| Get Cash | ||
| ATM Withdrawal Fee | $2.50 | This is our fee. You may also be charged a fee by the ATM operator, even if you do not complete a transaction. |
| Bank Teller Withdrawal Fee | $3.00 | This is our fee. You may also be charged a fee by the bank teller, even if you do not complete a transaction. |
| Information | ||
| Customer Service Fee | $0 | No fee for calling our automated customer service line or to speak with a live agent, including for balance inquiries. |
| Text Message Alerts | $0 | Standard text message and data rates may apply. |
| ATM Balance Inquiry | $0.50 | Domestic and International |
| Paper Statement Fee | $1.50 | Opt in monthly paper statement. Statements are available at no additional charge at www.amscotcard.com. |
| Using your Card outside the U.S. | ||
| International Transaction Fee | 3% | Of the U.S. dollar amount of each transaction. Applies to international purchases by PIN or signature, ATM withdrawals, and bank teller withdrawals. |
| Other | ||
| Inactivity Fee | $0 | |
| Same Day Replacement Card Fee | $9.95 | You will receive a same day temporary replacement card at any Amscot branch and a personalized card that will arrive in approximately 7-10 business days |
| Lost, Stolen, Damaged Card Fee | $2.95 | Card will arrive in approximately 7-10 business days |
| Priority Shipping Fee | $26.00 | Card will arrive in approximately 3 business days |
| ATM Decline Fee | $0.50 | Domestic and International for balance or withdrawal |
| Online Bill Pay Cancellation Fee | $9.95 | Stop payment on bill pay check |
| Card Account Closure Fee | $15.00 | A check will be mailed with the remaining balance. Processing will take 30-45 days. This fee can be avoided by spending the remaining balance on your card and contacting Customer Service to close the card account for no fee. |
|
Your funds are eligible for deposit insurance up to the applicable limits by the Federal Deposit Insurance Corporation (“FDIC”). Your funds will be held at Pathward, N.A. or placed by Pathward as custodian at one
or more participating FDIC-insured banks (each a “Program Bank”). In the event the FDIC were to be appointed as a receiver for Pathward or a Program Bank, your funds, aggregated with any other funds you have on
deposit at such institution, would be eligible to be insured up to $250,000 for each legal category of account ownership, subject to compliance with FDIC deposit insurance requirements. You are responsible for
monitoring the total amount of all direct or indirect deposits held by you or for you with Pathward and the Program Banks for purposes of monitoring the amount of your funds eligible for coverage by FDIC insurance.
To assist with calculating your FDIC deposit insurance coverage, the FDIC has an Electronic Deposit Insurance Estimator available at https://edie.fdic.gov.
For more information, see also https://www.fdic.gov/deposit/deposits/prepaid.html. |
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These fees apply to new Amscot MoneyCards purchased on or after March 15, 2015. The fees associated with cards purchased before this date may be different. Please login to your card account to view your cardholder agreement and fees.
For more information about the Amscot MoneyCard and to get started ask an Amscot Associate for details or call 1-866-532-9623.